According to government documents obtained from Obama administration officials, the mystery shoppers will call medical practices and ask if doctors are accepting new patients and, if so, how long the wait would be. The government is eager to know whether doctors give different answers to callers depending on whether they have public insurance or private insurance.
The above statement is a fraction of an article published in “The New York Times” written by Robert Pear dated June the 26th, 2011…
Being the chairman of Dear Guest Group who owns the only specialized company providing the mystery shopping service and member of the Mystery Shopping provider association MSPA, I approached most of the Egyptian ministries two years ago offering such an important service especially the ministry of health to check on hospitals and pharmacy performance and pricing control but the answer as expected – NO ANSWER, while alternatively the OBAMA’s administration is very much looking forward to benefiting from such an important service…
The problem of understanding the mystery shopping service and its vast benefits to senior managers of Egyptian or international companies based in Egypt is that they take the report and or this service provider as an enemy because it shows the defects in their management style and or its employees & managers defects!!!
COME ON that is why your company has hired and request the assistance of such a service!
The above words are not just words; it is coming out of personal experience with most of Egypt’s big companies’ senior management…
My final word for all companies’ senior managements & owners: Mystery shopping is not a tool of punishment to your employees, it is a great tool to improve performance & increase revenue.
However you also have to know that “PEOPLE WHO PROVIDE SERVICE CAN NOT CONTROL IT”, so hire your mystery shopping provider NOW…
Original Article: http://www.dearguest.com/index.pl/chairmans_note_7_2011